FAQ’s

Hello Everyone, 

I know a lot of you have questions so to save me some time and enable me to make more of your gorgeous orders please check out these before contacting me. 

How do I order a custom design?

I no longer offer custom designs, I run seasonal readymade collections and prize competitions to win a custom design.

Name knits I am always open for though!

How else can I get a crochet design?

Crochet designs are available via my readymade drops, which I do sporadically throughout the year! Make sure you follow my insta for updates!

What’s your turn around times?

Ready knitted name knits are embroidered and posted within 5-6 weeks (please message if you need by specific date). 
Knitted to order are up to 7 weeks; we try and do this quicker but they are literally hand knitted for you; so they do take time especially large sizes and bow/liberty knits. 

What sizes do you do?

We handknit up too 5-6 years as a general rule, I can recommend hand knitters who do larger but you would need to supply that for me to work on the reason being sizing becomes harder as they get larger! If you choose to do a send in this can be shop brought knit or a hand knit (if a hand knit it must have tight tension otherwise it will not hold the design). I will work on up to 10 years as standard, if you require larger you would need to discuss this before a slot opening.

I DO NOT DO ADULT CUSTOM DESIGNS UNFORTUNATELY, ONLY WORDING ON SEND IN KNITS

Do you ship to EU? 

Unfortunately not currently, most customers send to someone they know in the UK and get them to send on. I do ship to NI though! And most other countries.

Do you ship to the US? 

Yes! There will be a 20% customs tax added to order. 
Please pop me a message if you need anything clarifying. 

Returns & Cancellations

As each garment is handmade to order and personalised to your specifications, I do not accept cancellations, returns or refunds for change of mind once an order has been placed. This is because materials are purchased specifically for your order and production time is reserved.

This does not affect your statutory rights. If your item arrives faulty, damaged or not as described, please contact me and I will be happy to resolve the issue.